Segway has been a major player in the personal mobility space for years, producing electric scooters, go-karts, and even off-road vehicles. But they are a relative newcomer to the e-bike space, just releasing their first two models this year. But by taking its time to jump into this ever-more-crowded market, the company has delivered a couple of very compelling models, including the new Segway Xafari, which offers an array of high-tech features and amazing range.
Recently, we’ve had the chance to spend some time with the Xafari, taking it for multiple test rides in a variety of urban conditions. To say we are impressed would be an understatement, and although this bike is very heavy, it delivers great performance and comfort for new e-bike riders and veterans alike.
Photo Credit: Kraig Becker
Range, Power, and Other Specs
As with all electric vehicles, range is often the first thing e-bike buyers ask about. After all, no one wants to have the battery run out of juice while out on a ride, only to have to pedal (or push!) a heavy bike back home without any assistance from the electric motor. The Xafari stands out from the competition in this area, offering up to 88 miles of range on a single charge. That’s the most we’ve seen from a single-battery model, and it definitely helps to calm any range anxieties you might have.
Of course, manufacturers often overestimate the range of their bikes, with real-world results routinely falling short of what’s advertised. That isn’t the case here, as the Xafari delivered outstanding range during our test rides. As a larger, heavier rider, I’ve come to expect the e-bikes I test to fall short of any range estimates. That proved true with Segway’s model, too, but not substantially so. Riding with level 1 pedal assist turned on, I was able to go for more than 75 miles without having to recharge. That’s an excellent number by any stretch, and smaller riders can probably expect to get even closer to that 88-mile number.
The Segway Xafari is powered by a 936-watt-hour battery connected to a 750-watt motor. Working in tandem, these two components produce a comfortable ride with smooth acceleration and a top speed of 20 mph and five levels of pedal assist. That power kicks in almost instantaneously when you start to pedal, which is very helpful when starting from a complete stop. Riders also have the option to use a thumb-activated accelerator if they don’t want to pedal at all, but unsurprisingly that will also drain the battery at a faster rate.
Segway also equipped the Xafari with excellent traditional bike components, including both front and rear suspensions that play a major role in its smooth and comfortable ride. Large 26″ x 30” knobby tires also the bike roll over bumps, cracks, and potholes without missing a beat, while hydraulic front and rear brakes provide controlled deceleration and stops. Even the bike’s crankset was better than those found on most other models at this price point, offering clean gear changes and smooth operation at all times.
Photo Credit: Kraig Becker
Handy Tech Features
As with most modern e-bikes, the Xafari connects to your smartphone via an app. The difference is, Segway’s app is much better designed and more useful than most other manufacturers. Pairing my phone with the bike was quick and easy, and unlocked a wide variety of very useful features. Those include options for adjusting the bike’s performance, setting a route for navigation, and updating the firmware.
Some of the Xafari’s best features are designed to keep the bike safe from would-be thieves. Those include GPS tracking (as part of Apple’s Find My network no less) and auto-locking the bike when it has been parked for a specified amount of time. You can even have the Xafari sound an alarm if someone tries to move it without unlocking the e-bike first. And to make things as easy as possible for owners, Segway has created the AirLock system, which automatically unlocks the bike and preps it for riding as the owner approaches.
The Segway app also keeps a record of your rides (including the route), tracks metrics like speed and distance, and can interface with both the Apple Health and Google Fit apps. It displays current battery levels with expected range, which is always nice to know before you hop on. It also provides access to experimental features or “beta” software that add additional functionality to the bike. For instance, riders can upgrade the bike’s performance from a Class 2 to a Class 3 model, which increases the top speed, at the tap of a button. It also keeps you up to date with the latest info from Segway and can assist in warranty and service claims or help you find parts for self-repairs.
Photo Credit: Kraig Becker
An Elevated Cockpit
Most e-bikes have a very similar rider interface, with a power button to turn the bike on and off, plus a few additional buttons for adjusting the level of pedal assist. With the Xafari, Segway wanted to reimagine that interface, bringing some new ideas to the table. For instance, rather than just using buttons to adjust power levels, this bike has a dial that you spin up and down to set the amount of assistance the motor provides. That same wheel can be tapped left or right to scroll through different screens on the LCD display—more on that below—while separate buttons turn the bike on and off and adjust lights. The entire system is easy and intuitive, requiring very little time to get acquainted.
Speaking of the Segway Xafari’s LCD screen, it is easily amongst the brightest and clearest displays we’ve seen on any e-bike. It is easy to read, even in bright sunlight, and offers a variety of options based on what the rider wants to see at a given time. In addition to displaying speed, distance, time, remaining battery life, and other general info, it also offers control over music and podcasts, and navigation, while also alerting riders to incoming phone calls. The entire interface is easy to control using the scroll wheel and buttons mentioned above, and it mostly all became second nature after a ride or two.
Other nice touches include a built-in daytime running light that automatically adjusts illumination levels based on current conditions. The LED light produces up to 1,300 lumens, which is incredibly bright in a dark environment. We also appreciated the integration with the Apple Find My network, which made it easy to monitor your bike at all times. The Xafari even has built-in USB A and C ports to keep your phone charged while out on a ride. The bike has fast-charging capabilities, too, ensuring you won’t have to wait long to get back on the road after the battery drains.
Photo Credit: Kraig Becker
Heavy Issues
The Segway Xafari is easily one of the best e-bikes we’ve ever tested, but it isn’t without its faults. Most notably is the bike’s weight, which at 92.5 lbs. is one of the heaviest conventional models currently on the market. That can make the bike feel a little ponderous at time and nearly impossible to ride if pedal assist isn’t engaged. It also makes it difficult to move around while not riding and very hard to load into an RV or onto a vehicle bike rack. And on that note, it may even be too heavy to safely transport on such a rack, even those that are expressly designed for e-bikes. Many top out with a weight of 80 lbs., so check the manufacturer’s specs before loading.
The other issue we encountered was with the Segway app’s built-in navigation options. The app allows you to set the location of your home or work, and lets you search for local points of interest. It will then plot the best course to those places and display a map with turn-by-turn directions on the LCD screen. That is super handy and fun, but during our testing it was also slow to update us about upcoming turns, seemed to misjudge some distances, and didn’t recalculate a route if we took a wrong turn. Those are mostly software issues, however, so we’re hoping Segway can iron out some of those problems moving forward.
It should also be noted that the Xaffari comes in a single size designed to accommodate riders from 5’1” to 6’2” (155 cm – 183 cm) in height. I’m just a little taller than that, and while the bike wasn’t uncomfortable to ride by any means, I did feel a little out of position at times. If you fit into those height ranges, chances are you’ll love the way the bike rides. Taller riders will probably want to look for something a bit more accommodating.
Photo Credit: Segway
The New Affordable E-Bike Standard
Despite the issues listed above, the Segway Xafari sets a new standard for e-bikes. Its smooth ride, controlled power, and outstanding range put it in a class all its own. Add in some of the best-implemented tech features we’ve ever seen, and you definitely have a winning combination. Everything about this bike is refined, intuitive, and fun. If you can get past its very heavy weight, you’ll have a top-notch riding experience that few other models can even come close to matching.
Of course, that brings us to the final surprise—the price. Based on the build quality, features, and components, I would expect this bike to cost $3,500 or more. But Segway sells it for $2,399.99, making it a great bargain, too. You’ll be hard-pressed to find any other e-bike that comes close to offering as much performance as this one within that price range. For many riders, the excellent range is worth that price alone, but you also get a host of other great features. That only further reinforces our highly favorable experiences with this bike.
To learn more, visit the Segway website.
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